1 reviews | Active since May 2011
ROSEBANK FOSCHINI STORE AND SERVICE PATHETIC
I have been going there since they opened, but I find that the stock in the make up section is absolutely pathetic, the shelves are empty, when you need a consultant to assist nobody is around, yet they have time to sit and chat without even acknowledging a customer.<br> A few weeks ago I purchased a liquid eyeliner and when i opened it, it was completely dry. I took it back, and we battled to find a decent one, because all the items had been opened. They don't seem to manage the stock and all items are being used as testers!<br> <br> When I went to the till to pay for an outfit yesterday 09/07 (1pm), there were 5 ladies standing behind the counter, yet only one till was open. The lady at the till was excrutiatingly slow, so I asked if another till could be opened as iI had already spent 10 minutes waiting. They all just all looked at me as if I had asked them a personal question. Not one of them bothered to reply.<br> <br> When I eventually got to the till, the assistant took so long, then she messed up the entire purchase and had to start again. She then tried to blame another assistant who had been nowhere near the till at the time.<br> <br> Fix your staff!!
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
