Robbing loyal customers
I signed up for a club magazine a few months ago and about three months now I've been calling the call center and asking them to cancel n each person tells me it's been cancelled and each month it's still being debited from my account and I keep calling every month. Now this month again it has been debited. I am extremely upset and disgusted with this customer service because I am what nonsense is this when they want you to take the product they will hound you and keep calling but when u cancel it takes them months to actually do it and they keep robbing my of my money. This is by far the worst service I have experienced with Foschini. Extremely unhappy with this group .
Helpful (0)
Replies (9)0
Replies (9)
Foschini's replyOfficial
02 May 2018, 08:55Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply02 May 2018, 08:55
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
's updateReviewer Update
02 May 2018, 14:31Thank you for your quick response it is much appreciated, also I would like to bring to your attention that even though this Group has been debiting my account without authorization I have not even received one of those magazines since I signed up that was my reason for cancellation in the first place.
's update02 May 2018, 14:31
Reviewer Update
Thank you for your quick response it is much appreciated, also I would like to bring to your attention that even though this Group has been debiting my account without authorization I have not even received one of those magazines since I signed up that was my reason for cancellation in the first place.
's updateReviewer Update
22 May 2018, 14:18I was told that I would get a call from someone regarding this compliant that was over 2 weeks ago and no one has called me regarding this matter and if this group only debits my account one more time for this I am going to go further then this because it doesn't seem to be working.
's update22 May 2018, 14:18
Reviewer Update
I was told that I would get a call from someone regarding this compliant that was over 2 weeks ago and no one has called me regarding this matter and if this group only debits my account one more time for this I am going to go further then this because it doesn't seem to be working.
Foschini's replyOfficial
22 May 2018, 14:51Good day,
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply22 May 2018, 14:51
Official
Good day,
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
TFG
Best regards,
's updateReviewer Update
22 May 2018, 15:02It's been more then 2 weeks that you guys are investigating and I was promised a call I have no more patience and I refuse to understand why this is taking so long. All I want is for this magazine subscription to be Cancelled and for this Grupo to stop robbing me by debiting my account every month.
's update22 May 2018, 15:02
Reviewer Update
It's been more then 2 weeks that you guys are investigating and I was promised a call I have no more patience and I refuse to understand why this is taking so long. All I want is for this magazine subscription to be Cancelled and for this Grupo to stop robbing me by debiting my account every month.
's updateReviewer Update
29 May 2018, 09:00It's going to be three weeks now and no one has contacted me with regards to this matter I am so extremely upset about this and so disgusted with the behaviour of this group promising me that withing a few days I would get a call but it's been three weeks. I want this product cancelled and I did say that if this group debits my account one more time for this product iam taking this compliant further because this doesn't seem to be working , it seems as if they do not value all their customers the same.
's update29 May 2018, 09:00
Reviewer Update
It's going to be three weeks now and no one has contacted me with regards to this matter I am so extremely upset about this and so disgusted with the behaviour of this group promising me that withing a few days I would get a call but it's been three weeks. I want this product cancelled and I did say that if this group debits my account one more time for this product iam taking this compliant further because this doesn't seem to be working , it seems as if they do not value all their customers the same.
's updateReviewer Update
23 Jun 2018, 08:50It is now going to be 2 months and nothing has been done to resolve this matter, again IV gotten emails promising to do something about it but this was one month ago and nothing was done. Iam so very disappointed and disgusted with this group, we sign up and we trust them with our important details and they turn around and Rob us. What kind of customer service is that??? I so regret opening an account with this group. I WANT ALL THE MONEY THAT U HAVE *******LY DEBITED FROM MY ACCOUNT WITHOUT MY PERMISSION BAC**** YOU *****S!!! AND TO FURTHER STOP TAKING MY MONEY FOR SOMETHING THAT I DONT EVEN RECEIVE.
's update23 Jun 2018, 08:50
Reviewer Update
It is now going to be 2 months and nothing has been done to resolve this matter, again IV gotten emails promising to do something about it but this was one month ago and nothing was done. Iam so very disappointed and disgusted with this group, we sign up and we trust them with our important details and they turn around and Rob us. What kind of customer service is that??? I so regret opening an account with this group. I WANT ALL THE MONEY THAT U HAVE *******LY DEBITED FROM MY ACCOUNT WITHOUT MY PERMISSION BAC**** YOU *****S!!! AND TO FURTHER STOP TAKING MY MONEY FOR SOMETHING THAT I DONT EVEN RECEIVE.
Foschini's replyOfficial
23 Jun 2018, 08:59Good Day Anistatia Chetty
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Best regards,
Foschini's reply23 Jun 2018, 08:59
Official
Good Day Anistatia Chetty
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Best regards,
's updateReviewer Update
27 Jun 2018, 10:16Now I am completely and utterly disgusted and feed up with this company it is going to be 2 months and I have not gotten any kind of response or any feedback regarding this matter all I get are empty promises, I have to keep calling in the call centre and waste my airtime and my time to do the jobs of the People who sit in their offices and do nothing. I spent my monday morning on the Phone with a call centre agent who tired to help and then advised I would receive feedback within an hour from Mellisa Mercury who emailed me weeks ago also saying those would-be sorted out but I am still waiting and I have not received anything yet. I don't understand how such a well known group can behave this way it's so frustrating, we trust you people with our banking details and things and you misuse them huh??? 2 whole months to sort out an issue that was supposed to be cancelled months ago.
's update27 Jun 2018, 10:16
Reviewer Update
Now I am completely and utterly disgusted and feed up with this company it is going to be 2 months and I have not gotten any kind of response or any feedback regarding this matter all I get are empty promises, I have to keep calling in the call centre and waste my airtime and my time to do the jobs of the People who sit in their offices and do nothing. I spent my monday morning on the Phone with a call centre agent who tired to help and then advised I would receive feedback within an hour from Mellisa Mercury who emailed me weeks ago also saying those would-be sorted out but I am still waiting and I have not received anything yet. I don't understand how such a well known group can behave this way it's so frustrating, we trust you people with our banking details and things and you misuse them huh??? 2 whole months to sort out an issue that was supposed to be cancelled months ago.