*******s! Unknown charges on account!

We have been trying to close my mothers Foschini account for 3 months, firstly we were told that there is a R35 admin fee to have the account opened thereafter she has been receiving endless sms's which she has been billed for BY THE WAY and interest has been charged to the account when she has a zero balance! We visited the Foschini Gateway Store to close the account only to our surprise to be told the account admin charges now are R78! Their phones were not working so I had to call from my private phone in order to get some assistance! The staff are just as clueless and ***********! This is the worst customer service and a *******!!!