*******

Hi

This is an issue close to my heart, this complain I initially would like to lodge because it affects my mom directly.

But also on the very same day when I went to the company I was told there's another old person who complaint about it.

My mom is a pensioner the grant date changed due to covid, it is well known by the whole country that since last year date have changed.

My mom is charged for sms's and telephone calls by the collectors, she suffer's from high blood pressure, I can't afford to have her stress because a company fails to change due date.

Theres, interest charges because of that and collection fee that she is charged

I feel this is day light ******* and weather there's contractual agreement or not, the are some exceptions in every Business.

What I don't understand is how can a company operate like this and get away with this and fail to resolve such a serious matter.