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I can’t believe that I am back here complaining yet again. My phone was lost, and I had a replacement which took a while but was eventually replaced, Now, upon replacement the lady that was assisting me at Sterns decided to cancel my insurance without my knowledge but didn’t cancel my monthly payment, so in my mind I’m thinking that I still have an active insurance because I’m paying for it. I one day decided to check my documents so that u can file them only to realise that she cancelled but I’m still contributing on a monthly basis. I went back to the store and demanded a document that shows that I’m still insured, her response was” I assumed that you didn’t want insurance anymore hence I cancelled it” who is she to decide for me what I do and don’t not need, I told her that in that case did you not assume to cancel the payments as well? She apologised and told me that I will be put back on insurance, Today when I check my statement I see that there are 2 insurance payments reflecting on my account statement, I usually do not check this, with shock I checked all the statements only to find out that I have been double charged from January for 1 phone, I want to be reimbursed of the double amount that I have been charged.