Ridiculous service and staff!

<p>I've had a Foschini account for almost 2 years and recently when I changed banks , I went into the canal walk store to inform them of the switch. A lady assisted behind the counter and asked me to fill in a form in order to change the bank details (proof of new bank account details also given to this person). This was done during the first week of November 2016 and she confirmed with me that the debit would run off the new account at the end of November . </p> <p> </p> <p>To my surprise on 29 November 2016 , I receive an automated sms reflecting an amount being debited from the account which will be closing! I immediately get on the phone with the Foschini 'customer care' department and explain the situation to them and the girl on the other line was absolutely no help as she kept saying she can't see the change. I then asked for her manager and spoke to a girl named Kouthar who also couldn't assist me.</p> <p> </p> <p>she kept saying that the store should've sent these forms through to them in order for them to update my profile which I already figured that this obviously was not done when I initially went in.</p> <p> </p> <p>Kouthar was absolutely no help ! I've worked in customer service for the past 6 years so I know all about first call resolution, she simply passed the buck and said I should speak to the store. I politely asked her to transfer me and she said she couldn't do so as they only have extensions, I then asked her to transfer me to themail extension and she also refused giving me some stupid explanation. Beyond annoyed, I dropped the line as I wouldn't get anywhere with this supervisor and she was clearly wasting my time. </p> <p> </p> <p>I then decided to go to Foschini canal walk during my lunch hour and explain my story to them hoping for a positive outcome. when I got to the store, I stood in line like everyone else and waited my turn. I was next and went up to the counter and explained my story to the lady. she looked at me with total confusion and starting laughing and looking towards her colleagues for help..</p> <p> </p> <p>This made me even more upset the fact that I was being laughed at. Her colleagues came over and I once again explained what had happened all cool and calm and they said they would speak to their admin manager.</p> <p> </p> <p>while waiting for the admin manager at the store, one of the girls got on the line with Foschini customer care after I advised her that they were no help at all. she called them anyway and they told her the same thing. That they couldn't see the new bank details and that I would now need to send an email to them with proof attached in order to do the change. *******. I will not accept this, I told her. I was at the point where I didn't even want them to change the details anymore. All I wanted was for their error to be fixed as the account which be closing on 30 November 2016 was now in a minus!!!!!!!! </p> <p> </p> <p>The administration manager eventually arrived, couldn't look me in the eye and introduce himself, all he said was " so now tell me what happened from the start", while writing down something on his piece of paper. I once again told him the story like an idiot wanting to be as calm as ever in the store and he could also not help me. He advised me to go to my bank and reverse the payment as they were unable to do so and only my bank could stop all debit orders. </p> <p> </p> <p>I am really disgusted with the way I have been treated by this company and their employees. I have never skipped a payment or been late or short or had any issues with paying my account on time. My request was quite simple and I was reassured by the lady behind the counter that it would be done. </p> <p> </p> <p>I'm now being questioned by the manager what date I had come into the store to change the details as it was most likely past their cut off date and blah blah blah.. Not my problem. if the cut off date was approaching or had passed, I should've been informed. I am utterly disappointed with this whole thing and I cannot wait to get rid of them. This has honestly left a bitter taste in my mouth. </p>