Ridiculous service

About three weeks ago i went into Donna Zevenwacht to return something that was damaged on behalf of my aunt. Upon me talking the the elderly lady with glasses i was told and i quote " i will not help you with this everytime you come in here you want us to call the area manager well im telling you i will not exchange, i am sending this item for quality check. And you could have washes this thing" i was so stunned i couldn't even reply. Then she said or your aunt must come here. My aunt is ill and doesn't energy to come to the mall. Nevertheless till this day i haven't heard a word from Donna or that utterly rude lady.