rH
rumbidzai H

1 reviews | Active since Jan 2014

29 Jul 2017, 20:18

ridiculous Customer request pricing policy

<p>I went to Foschini four ways and there was a blue wedge item code ********** 6203 which was on the 50% sale section . This meant that this pair of shoes was now R 325. I wanted this shoe however there was no size for me. I then asked them to check if this shoe could be obtained in other branches . The four ways team was very pleasant they checked and the shoe was in Westgate; east London ; Mafikeng and some savannah place which was far off for me .i then inquired if Foschini does customer requests like Truworths ; Identity , Mr. price group does hey said yes they did however i had to pay 70 rand for the delivery ( This already is something which you only do as the other shops i mentioned above do it for free if its a store delivery). They then started trying to call the store that had this shoe and Westgate did not pick up their phone and another store which i have forgotten the name. Mafikeng picked up but said it was almost closing time so they would not attend to the request. They finally managed to get hold of east London and I was told I would pay 70 rand for delivery which I had agreed on as I wanted the shoes. I was then informed that the 50 percent sale was ending tomorrow which meant by the time I would receive the shoes I would have to buy them at 650 . I honestly was disappointed by this as the global economy has evolved and goods and services should be accessible despite location. We even buy toiletries and groceries online and get to a shop and just collect. I was very disappointed by this and I ended up not requesting the shoe even though i really wanted these shoes. I went to check if I could buy it online however it aren’t on the website list. I honestly think Foschini needs to up it its game if it needs to stay competitive. I have done a lot of customer request in the shops I mentioned above and I get the item even 2 weeks later at the price it was at on the day I ordered. I am very disappointed as I really wanted this shoes.</p>

0
Replies (2)
Foschini
Foschini's reply30 Jul 2017, 12:59
Official

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team

rH
rumbidzai H's update30 Jul 2017, 15:24
Reviewer Update

I did nit hacve a bad expoerience in the store please note .like i said the fourwatys team was very nice it is your policy from the HO that will amke me buy the item at the full price. The fourways team was actually very nice and polite therefor this needs to be rectified at Head office.