lM
lucy M
1 reviews | Active since Apr 2014
13 Jan 2016, 09:00
Rewards and More
I went to Foschini and purchased 2 bra's to the value of R198.00. I must say I was shocked when the cashier as busy with my transaction, she pulled a Rewards card underneath her keyboard and swiped it against my purchase. She did no even ask if I have one or not, so that in a case where I don't she then offers me one. I can only imagine how many customers she does this to and she ends up with loyalty points from other peoples purchases. Well then I actually do have a Rewards card and I this purchase I made put on my card, card #***4075 550.... This a ***** and would like that foschini takes action on immediately. <br> Tran No: CA*** T***. <br> On my slip It gives reward card ***9660 (This is not mine).
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Replies (1)Foschini's replyOfficial
13 Jan 2016, 16:37Hello MakhohL85,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply13 Jan 2016, 16:37
Official
Hello MakhohL85,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
