1 reviews | Active since Jan 2017
<p>I reside 300 km from the nearest Donna Claire store where I purchased a dress 15/11/2016 on my account. The dress was too big and I decided to put it in the original package with the slip to return at my earliest convenience, as the label with the size must be faulty as the dress was way too big . Due to the distance I requested my friend who passed through Hoedspruit to Nelspruit to return the dress today, because I realised that the time can be an issue. When she requested the store to credit my account they refused as their policy for returns is 30 days. The dress is not marked the correct size and as the CPA states: If the goods do not meet the requirements, the consumer may return the goods to the supplier within 6 months after delivery of the goods, without penalty and at the suppliers risk and expense,. The imp**** warranty and right to return goods are in addition to any other imp**** warranty or condition imposed by law or stipulated by the producer, importer, distributor or retailer.</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.