Regardless of payment arrangements already made..

Foschini (TFG) doesn't care that we are going through a pandemic at all and that most people had no income or very little. I work in the Tourism Restaurant Industry and although we are allowed to 'operate' under Level 3 advance the company can't open as the restrictions in place doesn't make it feasible to open the doors. That aswell as our main stream of income comes from tourists.. I never once 'ran away' from my obligations on the contrary from the beginning of the lockdown I have corresponded via email as well telephonically with FOSCHINI in regards to payment arrangements, as I am not able to pay my full installment. I've send my employer letter to them and as for some leniency. I've made during every month of lockdown so far a small payment from the TERS UIF I was fortunate to receive, though it doesn't even cover all the essentials. They acknowledge my payments via email, thanking me for still contributing during this tough time. A couple weeks ago I start receiving phone calls from agents again for payments and pressure to make higher amount payments and insist that it needs to be paid on certain days, regardless of the fact that I have to wait for UIF payments. I received an statement with additional fees added - R20 per phonecall and R20 per email. How am I suppose to get ahead if you just keep adding fees - even after I already made arrangements in regards to payments. Please note I have never missed a payment prior to lockdown. I acknowledged my obligations towards Foschini and still made a monthly payment towards my account. On the bottom half of the statement they advise that if I don't make a immediate payment of x amount that I will be handed over. There is also a column with email address to send to finance if I want to make additional arrangements. I've emailed them on the 19th July with an updated Employer letter stating we won't be opening now, and I followed up on this email later in the week. No response whatsoever. I've even cc'ed in other email addresses from which I received an respond from earlier This morning I received and sms (no doubt there will be a fee added to my account for this) that I am breach of contract and have to pay TODAY a X amount. No respond from emails whatsoever. I am very disappointed in Foschini especially since I showed my loyalty by still making payments towards my account. I am sure they have thousands that haven't made a single payment during this pandemic.