REFUSING REFUND ON A BRAND NEW UNIT BOUGHT THE PREVIOUS DAY WITH PROOF OF PURCHASE

I bought a modern at your eastgate (28/04/19)branch and realised the same day that i purchased the wrong brand I took it to Rose-bank Fochini (TFG/HI) to return the product the very next day I met Jackie the manager who told me that it was fine to return the product but i needed proof of purchase which i did forget at home,she told me its fine,i can bring it the next day and i should get a refund to my account

I explained to jackie that the only reason i brought to rosebank is because its closer to my office,as i knock off at 5 and eastgate branch closes at 6,she said its fine she will take it in and IBT it to eastgate She and a fellow manager later took my details and card number details and promised to call me during the day on this matter before i could come at the store at 6.they never did

When i came around 6,Jackie rudely told me that they cant take back the unit since one of the specialist to inspect the product wasn't around,i tried to reason with Jackie,even showed her the return policy at the back of the slip and asked her why they didn't call me during the day about this instead of wasting my time,she rudely told me that i should do what i want and walked out on me and straight went gossiping with her friends

I was so disappointed with this terrible service,even that i left the moderm at the counter and took video footage of this horrible service before i could walk out the store

First time in my life to see a Manager with no product knowledge or clueless on the company policy and warranty procedures and reasoning abilities,she tells a customer to bring POP the previous day then changes her story the next day

I want this unit to be credited to my account or alternative get me the huawei brand which i wanted in the first place and get it delivered to my office as i cant stand to face this rude manager **********

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