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dagovender D

1 reviews | Active since May 2016

28 Nov 2016, 08:28

refused my child the use of the toilet

<p>My Wife and i were shopping at the Chatsworth Centre Foschini branch and i had my three year old son with us. He was desperate to pee and i asked the lady at the counter whether i could use the toilet and she asked us to find out if the manager will allow it. She did not and told us to go to the mall toilets so i ran carring him but it was too late and he had peed on me as well, This caused us to return home and runined our day of shopping. I will now close my wifes account at Foschini and wish to have no dealing with them. Please do not even call me to discuss this. </p>

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Replies (1)
Foschini
Foschini's reply28 Nov 2016, 09:47
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG