Refuse to give me store card

I made a purchase at Foschini East Rand Mall and the cashier informed me that I should get a new account card, as I will be able to make no future purchases at the store without it. She referred me to customer service who in turn told me they can not provide me with a new card without my ID. I had my drivers, but they just refused. I insisted to speak to the manager, and a VERY unprofessional arrogant Indian lady (I think her name was Vaunine), informed me that if my ID is lost, I will have to go to get a new one from home affairs, and she doesn't care how long it takes. THAT IS RIDICULOUS!! I am the account holder, and I put on record now that I REFUSE to make any further account payments until I am issued with a new card! It is not my fault that you guys all of a sudden want to force the public to get new cards, so until I get my new card, or get a call informing me where to go and pick it up (USING MY DRIVERS LICENSE) - I state on the record that I will not make one more payment towards this account! I will not pay for a service that I can no longer use! & I really hope the arrogance of the so called store manager won't be overlooked either!