REFUSE TO EXCHANGE GIFT
<p>My partner bought me make up the other the day as a mothers day present. I have been trying to return an eye shadow palete from lancome for the last week. I do not want him to know that im returning the gift therefore I dont have the recceipt . your staff from menlyn and woodlands mall have chopped and changed the story from no you need a receipt, to you need the bank card to we dont have the product therefore we cannot accept it. I have honestly never received such disgusting service and I will make sure we never buy anything from this retail group again!!!!!!!!!!!!!!</p>
Good Day Skhumbalee ,
Thank you for brnging this query to our attention .
Kindly note , due to hygiene purposes we dont do exchanges or credits on any cosmetics products.
We do apologise for any inconvenience caused .
TFG Team
Good Day Skhumbalee ,
Thank you for brnging this query to our attention .
Kindly note , due to hygiene purposes we dont do exchanges or credits on any cosmetics products.
We do apologise for any inconvenience caused .
TFG Team
I think you need to train your sales people to highlight that minor fact in future. The make up wasnt used I was there at 7pm abd back at 10pm I hadnt even broken the seal on the package. your customer is generally poor judging from this response
I think you need to train your sales people to highlight that minor fact in future. The make up wasnt used I was there at 7pm abd back at 10pm I hadnt even broken the seal on the package. your customer is generally poor judging from this response