REFUND NOT YET REFUNDED, ITS BEEN 2 WEEKS!!!!

<p> I do all my payments via EFT. On the 18th of August i made a incorrect transfer to Foschini of R40 000 and up until today i haven’t received my own money back. I had to send and resend paperwork and id's n bank statements etc over and over. I have made more surely more than 30 calls to them. No one gets back to me, i dealt with 1 person then the other person was on it and i got emails to prove all this. Its just sickening. So after all my documentation was "approved" to be right to make a payment, it was stated that i will receive payment within 7 days. So yesterday i phoned to hear what is going on because no one is getting back to me and if i dont call i wont hear anything, so the lady, Jo Anne (who really tried to help me) told me that they are waiting for their bosses to pay the money. So now i am so f*#@en annoyed i feel i can strangle someone. She said she will phone me back, but still no call as i asked her to go ask her Bosses what is going on. I am a customer who pays on time and pays up my account regularly. I do not owe them anything as i always try to keep my records clean. I am so upset and i want my money bac****!</p>