Refund

I bought a phone at foschini in 2015 I took insurance with Finrite which they are partnership with foschini I used my phone until 2017 December until my battery give a problem which I went to Foschini in Jan 2018 to claim for insurance which they helped, they gave me a new phone because the one that I was using they say they can not to repair it because manufacture company for huawei they disconnected to manufacturing those phone they give me Hiawe P lite 9 which got it from vodacom in Vaal Mall I paid R360 for access fee than I received my new phone. I used it 2018 until 2023 my screen decided to be blank which I went to do claim at HI store Vaalmall which they helped me with a claim now that the company change the company they no longer using Finrite they are using Monitor Admistrator they say my phone didn't have insurance which it has because it's a replacement phone so they decline and say I need to speak to foschini, when I speak to foschini to get a refund they refer me to monitor Admistrator no one wnat to take responsibility that someone didn't do they job properly as a customer am suffering because of their mistake. I will not recommend any one to take insurance with foschini their service it sucks they don't know how to service their customers. Hello Peter please help me I need my money back they are ****ming people with this insurance