rR
roudeen R
1 reviews | Active since Jul 2012
04 Mar 2016, 09:52
QUICK TO DEMAND SLOW TO ASSIST
I bought a cell phone on my account and the phone is now faulty. they need a receipt of which i do not have as my phone and purse was ******. I requested foschini to check their system and see which date i bought the phone and re-issue a reciept they advise they cannot i must pay R350 for fixing a phone that mtn admitted on 15/02/2016 is faulty and software malfuntion. So why can they not re-issue a reciept is it because i am having financial problems and paying them a minimum???? this is victimisation.
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Foschini's replyOfficial
04 Mar 2016, 10:43Hello rouks22,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply04 Mar 2016, 10:43
Official
Hello rouks22,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.