quick response from area manager

<p>I went to the Foschini store in Carletonville to pay my account and close it off. I walked into the store and a lady by the name Mary (who was the one taking payments) was on the phone. A colleague of her's notified her that a customer (me) was waiting I was left with Mary at the counter, Mary was talking in a language I could CLEARLY understand, it was obvious that this was a personal phone call. The fact that I was waiting and listening in on the converstion did not deter her, she continued on the phone for a further +/- 6 min (while I stood staring at her).</p> <p>I eventually walked out-stunned at the kind of treatment I had encountered. I had to call the contact centre to close my account, which happened without a glich ( Thank God). I also stated I would like to lay a complaint regarding the above matter. I was told my case would be investigated and I would get a response within 48 hours. To my suprise I got a phone call from the area manager (Justin) in 24 hours responding to my complaint. I also recieved a phone call from the store manager (Tshidi) apologisng for the incident. I went to the store again just to assure Tshidi that I recieved her message, she immediately remembered who I was and reiterated her apology. Tshidi called Justin ( the area manager) and he also recalled my name and case immediately. Justin was friendly and resassured me that Mary had been addressed and that this situation should not have happened.</p> <p>I am pleased with how the situation was handled and how quickly the area Manager reacted. I am a regular customer at this specific store and will continue to support the store. This is an unfortunate event that should have not happened and I trust will not be experienced by another customer. </p>