ML
Marieta L
1 reviews | Active since Dec 2010
30 Jan 2016, 14:51
Queue to the moon and back
the queue in the store is very long with only 3 people at the tills. At cosmetics there is no queue. My foot has been injured and asked if I could pay at cosmetics as there are no people. They said no. They don't want to help me. How pathetic are your service?? Luckily there are many stores to not buy from you again. Had to wait 30 minutes to pay on a aching foot while you have resources to help. Same store and money goes to the same place. This is the first century if you haven't notice. Make your customers happy!!!!!!
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Foschini's replyOfficial
01 Feb 2016, 08:56Hello see u,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply01 Feb 2016, 08:56
Official
Hello see u,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,