Query about quality ignored...disappointed loyal customer!

I loged a complaint about an expensive jacket i had bought and the fact that it is damaged after the second use. The promised that their customer care department will get in touch with me since 16/08/2017 to date.their last communication was on 29/08/2017 and they have since promised to adhere to my query. I have been very patient but I'm not getting ant attention. I'm a loyal customer with 95% of my wardrobe from Donna Claire. I did not mind their exorbitant prices but expect quality and good customer service.their laxed response to my concern had me loose faith in their products and dismal lack of handling customer queries.They have no accountability and need to heed their competitiveness. There are cheaper alternatives with better quality. I'm sure to relay this bad customer experience.