Quality Issue turned away due to manager not being

I just visited the Foschini LaLucia branch to exchange a wallet that I purchased on the 12/06/2015. The wallet is not even a month old and the zipper has broken. I walked into the store and approached the cash desk to ask for assistance. The merchandise was then scrutinised by the two ladies. I was then questioned as to when and how the items were purchased, to which I produced my receipt. The ladies then told me that I need to come back at a later stage as the manager was not in to make the decision. I advised them that it was a clear quality issue as the zipper came off. They still asked me to leave and come back at a later stage.<br> My question is,if no one is in that store that has the ability to make a decision, why is that store still open????<br> I called the call centre and was eventually assisted by a lady in operations who LOGGED a call and said that was the best that she could do.<br> I am a regional manager of a retailer as well and I find that this kind of breach of the CPA is totally unacceptable. In this day and age should such breach of procedure and policy even be allowed?????