fF
flora F
1 reviews | Active since Jun 2012
19 Dec 2016, 00:07
Quality
<p>I purchased a pair of shoes for R199 in Foshini Mall of Africa on the 10th of August 2016 on my account.I purchased a size 5.In the morning when I wore the shoes for work, They were uncomfortablet so I went to visit the store with my slip to exchange the shoes.I got there and spoke to a man that said Icannot return them as I wore the shoes.So how wouldve I known there was a quality issue if I dont wear the shoes? I had to return back home with the shoes as he didnt want to exchange them.Now 4 months down the line the shoes are open and ruined proving that the quality is nt good enough.I am still very disappointed as now I dont have shoes.</p>
Helpful (0)
Replies (3)0
Replies (3)
Foschini's replyOfficial
19 Dec 2016, 10:14Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Best regards,
Foschini's reply19 Dec 2016, 10:14
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Best regards,
fF
flora F's updateReviewer Update
27 Jan 2017, 22:09Visited the store twice with the store manager was unavailable even when a appointment was made .I give up
fF
flora F's update27 Jan 2017, 22:09
Reviewer Update
Visited the store twice with the store manager was unavailable even when a appointment was made .I give up
Foschini's replyOfficial
28 Jan 2017, 09:00Good Day Flora
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Foschini team
Best regards,
Foschini's reply28 Jan 2017, 09:00
Official
Good Day Flora
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.
Thanks,
The Foschini team
Best regards,