purely disgusted by his customer service

Buyani is the most unprofessional manager I have come across and the manner in which he address's customers is disgusting. The worst part is that there were 2 complaints before me and he still was not able to assist. Ladysmith branch providing customers with faulty jewelry and clothing. I brought back earrings in less than 5 hrs after purchase after they had broken. Buyani provided no empathy, no refund, no assistance or even a solution 2 have the earrings fixed. What kind of retail store are you running? What does good customer service mean to foshini? I am beyond angry as buyani was even walking away and turning his back towards me during my complaint. I expect to have this matter dealt with because this is how loyal customers and new customers are lost. Does foshini not have a procedure for return of faulty goods sold to customers? I expect my matter to be taken seriously because now I also speak for the two customers who complained before me