purely disgusted by his customer service

I am disgusted and disappointed in the unprofessional level of service that buyani mdlalose has provided at foshini ladysmith. Foshini is selling faulty goods to us and yet you have no procedure when a goods are brought back in less than 5 hrs?! What kind of training and service are u providing to us customers when the managers says \its impossible that an earring can break in less than 5 hrs after purchase and there's nothing we can do because its unhygienic"what kind of response is that? In that case"