PL
PATRICIA L
1 reviews | Active since Feb 2013
09 Jun 2015, 12:03
PURCHASING WITH ID BOOK
I went to a Foschini store to buy make up on my account,I forgot my Foschini card at home and i had my ID book with me.The cosmentic lady said they wont be able to assist me because i did not have my card with me<br> <br> I asked her where does the story comes from and she said headoffice.I asked her to ask me security questions and she said NOO she wont be able to assist<br> <br> Why are we not notified as customers about the change?and again if you have an ID isnt it proof enough???<br> <br> INCIDENT TOOK PLACE ON THE 30 MAY 2015 AT PRETORIA NORTH
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Foschini's replyOfficial
09 Jun 2015, 12:18Hello Love,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply09 Jun 2015, 12:18
Official
Hello Love,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,