1 reviews | Active since Dec 2017
Promise to customer not fulfilled
I BOOKED AN APPOINTMENT WITH FOSCHINI ZEVENWACHT MALL MORE THAN A MONTH AGO. THE LADY WAS SUPPOSED TO DO MY DAUGHTERS MAKEUP FOR HER WEDDING ON SATURDAY. I CAME TO THE STORE TODAY AND WAS TOLD BY THE MAKE UP ARTIST THAT SHE ONLY STARTS WORKING AT 2PM BUT OUR APPOINTMENT WAS SCHEDULED FOR 10AM. I CALLED CUSTOMER SERVICE BUT DID NOT ANY HELP THERE EITHER.IVE BEEN WITH FOSCHINI FOR YEARS NOW BUT FEEL I SHOULD SHOP ELSWERE DUE TO THIS DISAPPOINTMENT
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG