Product dissatisfaction- refund refused

Today i went to foschini N1 city and bought CV VIVID MATTE POSSESSED PLUM 45 ( ********** 4814). Got to the car app**** a layer and when i got home it still ddnt dry. This is supossed to be matte product so this tells me that the product is not what it should be. I got the Zevenwacht branch to return it but they refuse to refund ap so that i can get a proper matte product. I am asked if there werent teasters..yes there were but its not compulsory for me to use. Nowhere does it stand that you have test the product first or else you will not be able to return it. If i buy a matte product then i expect ut to be a matte product and nothing else. If i buy something anywhere and it ia not what it says it is then I HAVE EVERY RIGHT TO REFUND IT AND TAKE SOMETHING ELSE. I drove all the way to Zevenwacht and the manager Danielle insist that it cannot be refunded and that i need to go back to N1 City. I live in blue downs is it going to be logical for me to drive that way?? This is utter rubish and speaks volumes about your customer service and treating clients fairly. I am so ticked off by this! I dont care wether or not stores cannot take eachothers cosmetics. When i think of foschini i think of the brand and not individual stores. My item should have been refunded for another and the store manager DANIELLE had to take it up with the other store. TREAT CUSTOMERS FAIRLY!!!!!