UM
ULANDI M
1 reviews | Active since Aug 2013
18 Aug 2016, 09:57
Price on Special items wrong
<p>PATHETIC !! Visited Mimoma Mall store and found an item on sale, whole rail of the same item. Selling price was R329 and sale price R220. At till, saw total was wrong and queried the amount. Sale item which read R220 is being scanned at R270. Took this up with the lady and her reply was shocking. According to her, this happens a lot, the CUSTOMERS according to her keeps putting special price stickers on items that is not on sale. The rail with clothes on special is right infront of the till - with a whole rail of the same shirt, but according to her 'take it or leave it attitute', I can either take the item or leave it. Asked for a Manager, but sudddenly there was no manager availalbe, without her even trying to get hold of one. This is absolutely shocking service, and this store will not see me again.</p>
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Foschini's replyOfficial
18 Aug 2016, 13:08Good Day Ulandi
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply18 Aug 2016, 13:08
Official
Good Day Ulandi
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,