1 reviews | Active since Aug 2018
I went to Foschini beauty in Cresta this morning and I was appalled by the subtle yet not subtle profiling and uncomfortable treatment I receive. I suspect the ladies at the beauty section decide to treat people based on how much money they think one has. I asked for a brow pencil, further requested to use it at the store because I had lost one on my way to the mall so I decided to get a new one so long, amongst other make-up things I had lost in the car. The beaut assistant asked which one I wanted and I asked for a more affordable one, my exact words were "not an expensive one" to which she responded with an "I can tell" and proceeded to scan me with her eyes up & down, which I found extremely rude because from that point I could tell she was looking down on me. Then one of her colleagues kept staring at me uncomfortably as if she was told to keep an eye on me. Even though I definitely assured her that I was going to pay for the pencil I was using. The whole exchange was very uncomfortable because I felt like I was being watched as if I was some cheap person who was gonna leave the store without paying. I paid for the L'Oréal brow pencil I was using and other items I bought along with it, cash to the total of R553.32. That same assistant had the boldness go come to the till to check if I had paid for the pencil, again showing some serious profiling and very offensive behavior. I also heard her telling one of her colleagues that "she paid" - referring to me. Which prove my sentiments that she really thought I was some cheapskate who didn't have money nor integrity to pay for items used. I don't understand why your employees treat customers based appearance or whatever prejudice they have. It's very offensive and disrespectful. I've never in my life ****** anything or used anything without paying for it, especially a beauty store. I'm a loyal customer at Foschini and have an account with you guys and would like to be treated with great respect. Unfortunately I didn't get the name of the assistant on the floor but the till operator was Sibusiso. It's seriously aggravating to walk in to a store and be made to feel like you don't belong there nor can afford to pay for anything. Your employees at Foschini beauty showed deplorable and offensive behavior and honestly I want to even cancel my account with Foschini if this is your culture
Good day Nomcebo
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks
The Foschini team
Best regards,
Good day Nomcebo
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks
The Foschini team
Best regards,
5,535 total reviews on Hellopeter
Start replying to reviews
Upgrade to a verified profile to respond to customer reviews and build trust.
Upgrade your profile