Possible **** by TFG

It was during the lockdown period in March, I received an sms from foschini with instructions how to pay my account through eft. I did that then later in June I went to the store to confirm my payments and they did not reflect on my account. I called their customer service center several times and mailed everything they needed and every time they respond to my mails they keep on telling me that my proof of payment means nothing they can update my account. I am seriously confused as to what do they need from me. Or must I just accept that I am officially one of the victim that TFG ****med. I can't lose R400 to TFG. Someone please help on how can I be assisted.