Poorly handle New Account Application Sportscene

Very disappointed with the poor manner in which my application for an account with sportscene was handled. I app**** for an account online more than a week ago, I then recieved a provisional approval pending verification of my bank statement and identity. I then sent the required documents on both email as well as WhatsApp last week. When I called to find out if my documents were recieved it was confirmed, as time went on I got worried as to why the application was taking so long I called again this time I was told a long story about my documents not being sent, I told them that that was odd because when I called to confirm if they recieved my documents they had said yes but yet now they are missing. I then sent them again and now I'm being told another long story as to why they haven't verified my details. Planning an account shouldn't take longer than a week, that's way too long other retailers do it with 24hrs. I'm so disappointed I think i even want the account anymore, you guys have just lost what would have a good customer.