Poor service to update credit bureaus.

<p>I had a Foschini account since 1 ********** . I lost my job and app**** for debt review. The debt review company never paid any of my debtors for a year and they disappeared with peoples money. I then started paying Foschini off threw their attorneys Consumer Friend and my Account was paid in full in 2014. In 2016 when I app**** for credit at another institution, my credit report showed that I owed Foschini. I then started calling Consumer Friend and they acknoledged that the account was paid in full however, they informed me that Foschini must update the credit bereuas with this information. Upon calling Foschini, I was sent back to Consumer Friend and upon nagging for a month and calling them every second day until someone told me that they will send me my paid up letter. Paid up letter was sent on 7 June 2016 and I immediately forwarded it onto Foschini with an email stating that they update my details on credit bereuas, but to no avail. In April this year my credit application at another store was declined again Foschini. I contacted Foschini again and was told to resend my paid up letter, which I did. I was told that it takes 30 days to update on ITC. Now on 19 May I contacted Foschini again and asked to speak to the manager, who told me that she will update my details by end May. On 25 May I received an email stating in the letter that my account has been prescribed and a credit bereau update was sent. I am appauled that a large group like TFG has no way of ensuring that customer details are updated regularly especially in these economic times. My name has been dragged threw the mud and all the can say is sorry we didnt update your details in 2.5 years. Wow its shocking, I cant imagine how many other Consumers are being denied credit due to stores that dont update credit bereaus when accounts have been paid in full. However, they spend enormous amounts on telephone calls to tell you that you must pay. but they cant do their jobs properly.</p>