Poor Service/ In accurate Information

Yesterday I settled my Markhams account and did an EFT from my FNB account to the accounts FNB account. I then contacted the call centre and was told by Joburg that I must call today to check if the payment is reflecting. Today when I called, I spoke to a lady by the name of Samantha Rens. Firstly she was not sure of herself, kept on fumbling when I was speaking to her. I told her I was told by Joburg to call today to confirm my payment was made. She was adamant that the payment wont reflect today and I must call in another 2 days time. This is totally unacceptable, why have I been given inaccurate information. I need to confirm if they have my payment. I dont want to be debited at the end of the month when I have already settled my account. To add fuel to the fire, I requested to speak to a manager, I was then put on hold for several minutes. Twice Samantha came back to say that her manager is busy but was still adamant that the payment will reflect in another two days time. Clearly shocking and appalling service. Please can someone tell me what is going on??????