Poor service from Foschini

<p>I bought a Samsung Galaxy J3 from Foschini at Attlyn Shopping Centre, Atteridgeville on 7/5/2016 and I had it insured. The phone got lost during September and we submitted a claim to the store. After a while I went back to Foschini to enquire on what I happening as they were not updating me or anything. I then received a call from the head office saying the claim was rejected and the insurance cancelled because the loss of the phone was my own fault. I went to the Foschini store and a lady helped me, she called the head office and we were put on hold for about an hour. Since then we have received no help from Foschini regarding this matter. Yet we pay the insurance every single month. </p>