Poor service

Really the worst service experienced, I took out my layby from you guys after claiming that layby services were offline. Since when? Is the service offline when you take out a layby I work at retail store. I’ve been sent back twice the the consultants were rude the day I come to take my layby the consultant DID NOT give me a cash sale slip I thought nothing of it, until I got home and my items were already bought by my parents on their account. I explained all of that to the consultant when I came to return them he denied not giving me the sale slip the guy that was filling in for the manager (Mpho) did not even intervene to defuse the situation he was ignoring the consultant even when he called him he was busy flat packing and doing housekeeping, I even requested a gift card as it’s the same as an exchange but just putting the amount in a gift card. I have tried contacting customer service but it seems there is only help for account holders.