Poor Service Delivery
I purchased a phone at Exact 2016 and took out Insurance. Unfortunately my phone was ****** last week and I've submitted a claim. My insurance that I've paid was for cover amount R1350 to R1750. To my surprise I went to 2 different stores and two different stories. I am now forced to take phone which I do not want because they refuse to allow me to take a phone for R1750. I am even willing to pay the R50 extra but this is also a problem. As a valued TFG client I feel this is very unfair treatment the worst part is I have to walk up and down to different stores with no success. I've been given different numbers to call on my expense with no success. I have no idea what to do because I've paid my insurance and now I have to battle when it comes to my claim.
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
15 Mar 2019, 09:55Can someone please have the decency to attend to this review as a matter of urgency. I am phone less and need to know what action to take next.
's update15 Mar 2019, 09:55
Reviewer Update
Can someone please have the decency to attend to this review as a matter of urgency. I am phone less and need to know what action to take next.
Foschini's replyOfficial
18 Mar 2019, 15:14Good Day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply18 Mar 2019, 15:14
Official
Good Day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
's updateReviewer Update
23 Mar 2019, 07:29Today I just want to convey my sincere thanks to Hlumi, Coleen and Mr. Frank Moyo for their efficiency and prompt service delivery. I honestly lost hope in my case because it was heading nowhere but these officials once again proved how important client service is to them.
Special thanks to Hlumi from Markham Nonesi Mall who made my complaint a priority from they day I visited her store. Yet this was not her problem but she tried by all means to find a solution in order to me me as a client happy.
You guys deserve a 5 star rating for Superior customer service and ensuring the company to client relationship is retained.
Keep up the good work and for a word of advise please deliver this service to all your clients and you will make a success of your career within your institution and elsewhere.
Lastly, please have a serious discussion with your store Manager at Exact Cathcart Road because this is what she was suppose to do the day when I visited the store but instead she treated me as an option not even displaying the willingness to go an extra mile.
Thanks team TFG!!!!!!!
's update23 Mar 2019, 07:29
Reviewer Update
Today I just want to convey my sincere thanks to Hlumi, Coleen and Mr. Frank Moyo for their efficiency and prompt service delivery. I honestly lost hope in my case because it was heading nowhere but these officials once again proved how important client service is to them.
Special thanks to Hlumi from Markham Nonesi Mall who made my complaint a priority from they day I visited her store. Yet this was not her problem but she tried by all means to find a solution in order to me me as a client happy.
You guys deserve a 5 star rating for Superior customer service and ensuring the company to client relationship is retained.
Keep up the good work and for a word of advise please deliver this service to all your clients and you will make a success of your career within your institution and elsewhere.
Lastly, please have a serious discussion with your store Manager at Exact Cathcart Road because this is what she was suppose to do the day when I visited the store but instead she treated me as an option not even displaying the willingness to go an extra mile.
Thanks team TFG!!!!!!!