POOR SERVICE DELIVERY

A Mobile Device was purchased in December 2022 from a store in Gateway. Insurance was taken on the device at the same time. Unfortunately, I was not aware that debit orders were not coming out of my account. I now had a claim two weeks ago. When I submitted the claim, the insurance company ( Monitor Insurance Administrators) they tell me that there is not insurance policy on their systems. Fault lies with TFG for not capturing the policy and debit order details on the system. I have re-submitted the documents two weeks ago. I am still awaiting a response from the Insurance Company! They only say claim was declined and the case has been escalated to higher department! TFG is not professional in my honest opinion. Think twice about insurance taken with TFG!