Poor service and rude staff

<p>My store account was paid up and I wanted to make a purchase. When I came into the store on Thursday, the staff was totally unhelpful to assist me in obtaining a new card. I went back to the store on Friday (the only reason why I went back is because my daughter saw a dress at the specific store that she wanted). I was assisted - the whole experience took longer than 30 minutes. The attendant had to run up and down looking for cards, looking for registered cards and so forth. The attendant never appologized for the delay or keep me abreast of developments. When I asked about seeing the store manager, I was informed that the store manager is off duty. When I enquired about the particulars and the phone number so that I can phone the store on Saturday, the staff did not want to give the particulars and was rude. I will never ever shop at Foschini. Comparing to other retail stores, this was the worst experience ever.</p>