poor service and poor service delivery and poor product knowledge

<p>I app**** for secondary card at foschini , first time I went to store wanted cardholder both of identity documents to be certified , I did certified them and they told that will receive the within 3 says is been a month now they don't hesitate assist me, asked the staff when am getting my secodary she says she does it up to head office why does it this much long is not a account and again what disgust me when your staff says they don't know how it works and they don't even hesited to find out or call head office.why can't you teach your staff about your products and why is this secondary card taking this long am apply for new account it just a secondary card </p>