Poor service and lies

<p>I bought a package of Mobicel for R2999 include smartphone, tablet and small watch inside. Firstly last year the tablet was damaged in November 2015 and the issue was resolve in April 2016 with me making follow up why it takes so long to fix the tablet. I was called in by Foshini Kwamanyandu to return everything they will replace with a new one. There were some other things that were missing in the first package which the claim that they will take from the new package they giving us.</p> <p>Today the smart phone (Mobicel) it not working, the camera stop working, volume doesn't go up or down and when I went to Makarms store (Edendale Mall) to report this, the store manager said they can't help me since I did not buy the phone at Markams as I did not brought some other document only had till slip. He advised me to go to Foshini in Church streets. I met up with Mr Ndlovu from cell phone section who took my phone without requesting any papers and restore all phone settings which deleted all my downloaded applications. Thereafter he told me to come back on Monday for paperwork and created an excuse why he don’t take the phone now. I tried convincing him to take a phone and book it for me but he refuses. He then asked for papers, I gave him and he said immediately said I did not buy the cell phone in Foshini Church street so I must go to Kwamnyandu Mall where I originally bought the phone.</p> <p>I have been a loyal customer at Foshini groups and I don't think I deserve this treatment and now I am forced to continue using this phone without these feature. The cell phone is this under warranty at the year is not finished; it will be finished on April 2017.</p> <p>I rather close the account and look somewhere as where I will receive joy for my support.</p>