Poor Service and Insufficient Staff for assistance

The last two months I have not been able to get my store card replaced due to delays or lack of proper administration from the Foschini group staff. None of the staff member had their name badges therefore I am unable to make reference of names. On my second attempt (2 June 2015), I went to the store in order to get a new card as the old one was giving me issues. I arrived at the store & ONLY 3 staff to assist the entire store. I waited to be assistance while one of the ladies multi-tasked helping myself & another customers. She had called the customer care to get assistance, ultimately I didn't get any help and was told to return with another letter confirming my residence.<br> <br> On 1 July 2015 I went back to the store again to try & get a card, only to arrive to a store with ONLY 3 staff members. Besides the facts that the store had queues on end, I waited for my turn to be assisted. Eventually, I got help to scan the documents I brought with me but the scanner was not working, they didn't have a fax & had to request assistance from American Swiss. <br> <br> My request still hasn't been processed and I still have not received a new card. <br> <br> FRUSTRATED CUSTOMER - not sure what to do anymore