Poor service and Bad attitude

<p>i bought a pair of shoes on the 27th of may at Foschini pavilion. i wore these once and the heel sole came off so badly that i was walking with a metal showing. yesterday i took the shoes to Foschini in Pinecrest to be credited. the amount of attitude i got from MEl the manager is shocking. it was not the first time she refused to help me. the other time i went to return a dress that i bought from Watercrest store, she refused and told me to take it back where i bought it from because they do not have in stock. the second time i my child watch strap broke and it was less than a year,. she told me they do not credit or gurantee watch straps so she turned me back again. yesterday was the 3rd time she refused to help me. she gave me a whole lot of reasons not to credit me, because i bought it from Pav i must take it back there. then she said heels are not guaranteed, regardless the fact that i wore the shoe once and i have proof of payment. then i asked her to call head office she said head office closed at 4pm, i asked her to call her district manager she refused at first saying that she is busy at Shelly beach and cannot take calls. soon after that she started texting her manager, and then she told me the manager said no credit. i demanded to speak to this disctrict manager and it got very bad with Mel who was refusing and shouting that she is trying to help me yet i did not get help. i told her im not leaving the shop until i get help. eventually she called the district manager. this lady did not even greet me hello on the phone she started yelling at me telling me i must accept that Mel cannot credit me and i must stop screaming at "her store" because she just got a call from a customer that i was screaming. she went on and on about me not behaving at "her store". i could not talk because she gave me no chance to say what the probem was. i managed to tell her that i cannot speak with her when she is already taking sides with Mel. i gave Mel the phone and left. i left the shoes there and i am not going to set my foot there ever again. i want my credit done. and those two Indian managers needs to be taken for proper customer service training. both of them have no idea what their job is all about. they claim the store belongs to them. the disctric manager said it to me so many times refering to Foschini store as her "own" i had no idea managers really own the shops, especially as big as Foschini. it s 10 am now i still have not had anything from them. i am going to name and shame these 2 managers for their bad attitude and poor service. i cannot pay for Foschini's shoes that cannot last me even a day. on the till slip - terms and conditions of returns and refunds, there is nothing said about all this junk they were saying. i will tell all my rlelatives and friends not to buy from this shop again. this manager does not do anything at that shop. everytime i go there in the afternoons, the shop have long quee and she is busy walking up and down. i am angry at their attitude. i want my credit done asap and i will pay off my account and cut all ties with Foschini. i have been a loyal customer and have handled my account so well until those two ruine my happy relationship with Foschini.</p> <p> </p>