Poor Service

I have or let me say i had an account with Foschini and i paid my account,when i go to the shop wanting to buy i was told my account is BLOCKED and need to fax my payslip,bank statement which i did and even for that matter send them even on email to all the emails supp**** on their website,not even a response from them for weeks now that my account was unblocked. many attempts i even sent so many emails asking why my account on the system is blocked not even a call from them. their service is so pathetic and poor.