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fatima N
1 reviews | Active since Jan 2022
13 Jan 2022, 15:17
poor service
hi I bought a Nokia phone in August frm fochini in trade route mall lenasia after 1week the phone started giving me problems I tool it back an they sent it for repairs it came back worse then befor i took it back again when it returned stil not working i did 3times til now I have not heard from them I never used the phone an it's already Jan 2022 its ready poor service I just want them to credit me wil never deal with fochini again
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Replies (2)
Foschini's replyOfficial
13 Jan 2022, 16:40Dear Fatima,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Please be assured that we have escalated this matter with our team and would like to get in touch with you directly to provide urgent assistance.
Kind regards,
The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Please be assured that we have escalated this matter with our team and would like to get in touch with you directly to provide urgent assistance.
Kind regards,
The Foschini Team
Foschini's reply13 Jan 2022, 16:40
Official
Dear Fatima,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Please be assured that we have escalated this matter with our team and would like to get in touch with you directly to provide urgent assistance.
Kind regards,
The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
Please be assured that we have escalated this matter with our team and would like to get in touch with you directly to provide urgent assistance.
Kind regards,
The Foschini Team
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fatima N's updateReviewer Update
13 Jan 2022, 16:47thankyou u can contact Me on ***
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fatima N's update13 Jan 2022, 16:47
Reviewer Update
thankyou u can contact Me on ***