1 reviews | Active since Aug 2017

11 Aug 2017, 20:15

Poor service

<p>Hi I bought pants today 11 August valued R450 at festival Mall Foschini Kempton park at 15:56:08, I then wore my pants at 19:00 as I was heading to my bday party celebration few minutes after the pants torn off I went to mall of africa foschini to exchange them i was assisted by Georgina senior store manager who was so mean had poor service and rude insulted me. She completely refused to exchange the pants.</p>

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Replies (1)
Foschini
Foschini's reply12 Aug 2017, 13:58
Official

Good day Thabiso

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team

Best regards,