Poor service
<p>Purchased an ecard for my wife in December for R1000. She went to the the store and used up R700. Went back on the 22nd of December to use up the balance and we was advised that the voucher does not exist. Cashier sent and email to customer service to resolve and contact me, no response. I sent an email in the beginning of Jan and the Sent me a reply, requesting the voucher code. I email the code and I'm still waiting for a response. It is now almost one and a half months and no one has made contact with me. </p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
6 days have past. Still waiting for a customer service agent to contact me. How much more patient must I be?
6 days have past. Still waiting for a customer service agent to contact me. How much more patient must I be?