KG
Khairun-nisaa Geswindt

1 reviews | Active since Jul 2016

18 Aug 2016, 09:21

Poor Service

<p>I bought and item which includes a belt at Foschini,tygervalley on saturday 13 August 2016. The cashier never packed the belt in the bag. I called the store to inform her but she had already left but was told by her colleague that she would return my call the sunday. I havent heard of her the Monday I called the manager told her the story.The manager informed me that she would get back to me and still im waiting.This is ridiculous and now more than ever I refuse to drive to the store for a belt and they demand that they get it to my house!!!!</p>

0
Replies (1)
Foschini
Foschini's reply18 Aug 2016, 12:54
Official

Good Day Khairun-Nisaa

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,