LM
Lundi M
1 reviews | Active since Dec 2017
09 Dec 2017, 10:15
Poor service
Returned my phone on 07/10/2017 for repairs and I was told turn around time us 4-6weeks. It's been 3 months now my phone is still not back. To my surprise I received an sms last night 08/11/2017 that it was only collected for repairs. But shop has been lying to me saying the phone is with their technicians
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Replies (2)
Foschini's replyOfficial
11 Dec 2017, 09:22Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply11 Dec 2017, 09:22
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
LM
Lundi M's updateReviewer Update
15 Dec 2017, 17:51Your area manager hasn't contacted me, I'm still waiting Foschini.I will close my account bcoz of your poor service
LM
Lundi M's update15 Dec 2017, 17:51
Reviewer Update
Your area manager hasn't contacted me, I'm still waiting Foschini.I will close my account bcoz of your poor service