ZN
Zanele N
1 reviews | Active since Jan 2015
11 Dec 2015, 09:28
POOR SERVICE
I wrote a report on Saturday about an empty promise made by Foschini store in Durban west street when they promised to active my sim card in a space of 24 hours from that day(Friday 4 Dicember), they rep**** by promising to sort out the issue ASAP. Its Friday( 11 December) today and I really need to use the number. I have app**** in many places for a job. I am Mrs Z.B. Nxele and my I'd number is ***. I lost my sim card (***) so I really want that number back, the phone number of the starter pack number that they gave me is ***. This is a very poor service from one of my favourite stores. I just what a sim swap that's all. Please email me at *** or call me at ***... I really don't think you will tell me to wait another 24 hours because @ Foschini 24 hours is 7 days.
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Foschini's replyOfficial
11 Dec 2015, 15:12Hello D33 JAY,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply11 Dec 2015, 15:12
Official
Hello D33 JAY,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,